THE APEX TIMES
Kentucky Utilities pauses power shutoff disconnections during extreme heat, company says
The utility said it is suspending electric disconnections as high temperatures affect customers, and urged people behind on bills to reach out directly for help.
Kentucky Utilities is suspending electric disconnections during a period of high temperatures, according to a report by WKYT on July 1, 2026.
WKYT reported that the company’s spokesperson, Daniel Lowry, encouraged customers who are struggling to pay their bills to contact Kentucky Utilities directly rather than waiting for service to be interrupted.
The company’s decision centers on keeping power on during extreme heat conditions, when loss of electricity can create added health and safety risks for families, particularly for residents who rely on cooling systems.
In its messaging to customers, the utility pointed people to the company’s own assistance channels, urging those with payment difficulties to seek help before any interruption occurs, WKYT said.
The report did not provide details on the length of the pause, how many accounts are affected, or what specific bill or payment arrangements may be available, and those elements were not confirmed in the materials provided for this draft.
Kentucky Utilities’ next steps for customers, including the re-start date for any disconnections and any eligibility requirements for assistance or payment plans, would need to be confirmed through the company’s customer communications or official utility notices.
Customers who are concerned about service reliability during the heat are being directed to Kentucky Utilities for support, WKYT said, emphasizing direct outreach as the immediate action for households facing payment challenges.
Why It Matters
- The pause is intended to reduce the risk that households lose electricity during extreme heat.
- It shifts immediate responsibility to customers to contact the utility for assistance before service is interrupted.
- The length of any suspension and the process for resuming disconnections can affect household budgets and planning.
- Whether and how assistance options are offered can influence impacts on families that are behind on payments.
Key Facts
- WKYT reported that Kentucky Utilities is suspending electric disconnections during high temperatures.
- WKYT reported that spokesperson Daniel Lowry encouraged customers struggling with their bills to contact Kentucky Utilities directly.
- The reported action is tied to conditions created by high heat.
- The report did not specify the duration of the suspension or the detailed terms of any payment arrangements.