THE APEX TIMES
The CRM giant announced expanded capabilities for its AI “coworker” that works across Microsoft Teams, mobile and desktop, citing new features for reusable workflows, conversation continuity and scheduled tasks. Salesforce also introduced a new $50 per-user, per-month pricing option aimed at making budgeting and scaling easier for enterprises.
Salesforce is pressing ahead with “agentic” enterprise AI, saying its Agentforce Coworker has surpassed 185,000 users and grew 21 times in usage over a three-month period. The company is framing the momentum as evidence that more employees are delegating real, multi-step work to AI systems, as long as that work is grounded in existing business data and governed by enterprise security rules.
In its announcement, Salesforce said the expanded Agentforce Coworker experience brings additional AI capabilities, deeper business context and new ways for employees to use it across Microsoft Teams, mobile and desktop. Salesforce described the product as an “AI teammate” that can coordinate specialized Agentforce agents and workflows so employees can start with a job to be done rather than figuring out which AI tools to use.
A key part of the company’s pitch is that Coworker can reuse “Skills,” which Salesforce described as proven workflows that teams can run via one request. Salesforce said this approach is intended to avoid rebuilding tasks from scratch and to reduce uncertainty about whether an AI system will perform the work correctly. The company also highlighted “Conversation History,” which it said lets users continue a task across platforms without starting over.
Salesforce further said the product adds “upcoming scheduled tasks” designed to keep recurring work moving without constant follow-up. In addition, it said a “Daily Digest” is designed to greet users each morning with their top priorities. Salesforce did not provide specific performance benchmarks in the release, but it tied these changes to continued usage growth and enterprise adoption.
The company’s rollout also emphasizes where work happens, not just what the AI does. Salesforce said Coworker can “meet employees where their work day happens,” including in Microsoft Teams chats, and then coordinate the right Agentforce agents and workflows to turn the conversation into action without switching applications. Salesforce said employees can also delegate tasks from new iOS, Mac and Windows apps, review progress on a phone, and approve actions from any device.
Salesforce said Coworker draws on Salesforce’s existing business foundation from day one, including Salesforce records, business metadata and connected data via Data 360. In the release, Salesforce described the data and governance model as central to making the AI practical for enterprise customers, pointing to use of employee permissions, sharing rules and configured access controls. It also said organizations can manage access to supported agents and actions, with approval and audit capabilities for supported operations.
To illustrate how Coworker can be used, Salesforce offered an example of a sales employee asking it to investigate an at-risk renewal. According to the announcement, Coworker can pull relevant service history, identify unresolved cases, prepare follow-up work and coordinate supported actions across the appropriate agents and workflows, leveraging existing Salesforce data it says it already understands.
Salesforce tied adoption and rollout speed to multiple customer examples. Fulton Bank said it went “from zero to 20+ production use cases in weeks,” deploying more than 20 Coworker use cases supporting approximately 3,000 users. The Adecco Group said it is expanding Coworker across 40 countries and described the benefit as access to a single interface that understands candidate history and client context. BACA Systems said it enabled Coworker in an environment with 1,300 custom objects and began using it to answer questions that previously required extensive manual searching, adding that the answers cut what it described as 45–60 minutes of screen-switching.
Salesforce also announced a new $50 per user per month pricing option described as “simple and predictable,” intended to make it easier for enterprises to budget as adoption expands. The company said customers can turn on Agentforce Coworker in Salesforce Setup, while enterprise-wide pricing requires contacting a Salesforce account executive. Salesforce added standard caveats that pricing and packaging may change, availability may vary by region and some referenced features may still be in development and unreleased. Customers were advised to base purchase decisions on fully released features.
Looking ahead, the company’s stated goal is to move from AI that answers questions to AI that helps employees delegate tasks inside established enterprise tools. What to watch next is whether Salesforce’s added capabilities, such as Skills reuse, conversation continuity and scheduled tasks, translate into sustained enterprise expansion beyond early pilots, and how broadly the Teams, workspace integrations and governance model are adopted across Salesforce’s customer base.
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