THE APEX TIMES
The Australian automated communications technology company says it will support organizations affected by Microsoft Entra’s MFA changes that retire SMS and Voice authentication, offering a path to keep those channels available for user logins.
Microsoft is in the process of changing how multi-factor authentication (MFA) can be delivered through its Microsoft Entra identity platform, and one Australian vendor is positioning itself as a bridge for organizations that still rely on SMS and Voice prompts, according to a report published by Yahoo Finance.
Soprano Design, described as an automated communications technology company, said it will support Microsoft Entra customers that need to continue using SMS and Voice as MFA methods as Microsoft retires SMS and Voice authentication. MFA is a security requirement that asks users for more than one proof of identity, typically pairing a password with a second factor such as a code delivered by text message or phone call.
The report frames the vendor’s role as operational support for organizations transitioning away from Microsoft’s native support for those channels, rather than a change to Microsoft’s underlying authentication approach. In practical terms, the company is presenting its communications capability as an option for customers who want to preserve SMS and Voice workflows while adapting to Microsoft’s updated MFA direction.
Microsoft Entra is widely used by enterprises and public-sector organizations to manage sign-ins, credentials, and access to cloud applications. For these operators, MFA method availability is not just a security policy decision, but also a user experience and continuity issue, particularly for staff and customers who do not have access to app-based one-time password tools or hardware security keys.
Soprano’s statement, as characterized in the report, indicates that the company expects demand from customers who want to keep SMS and Voice paths in place even as Microsoft’s product changes reduce reliance on those methods in the Entra environment. The company did not provide additional specifics in the published post about timelines, the scope of customer eligibility, or whether Soprano’s support is limited to particular Entra MFA configurations.
The report also did not disclose commercial terms, contract size, or the number of customers Soprano expects to onboard as a result of the Entra changes. It likewise did not describe any technical architecture details, such as how phone or SMS delivery would be integrated into an organization’s sign-in flow, beyond the high-level goal of maintaining SMS and Voice MFA.
For now, the key takeaway is that Microsoft’s retirement of SMS and Voice MFA support is already forcing vendors and integrators to react, especially where organizations use those channels because of workforce demographics, device constraints, or legacy operating patterns.
What to watch next is whether Microsoft clarifies the effective dates and migration mechanics for affected configurations, and whether Soprano and similar partners publish further implementation guidance. Organizations that rely on SMS and Voice MFA will likely want to confirm which systems are impacted, what alternative methods remain available, and what support obligations vendors can meet during the transition.
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