Verizon Business takes top spot in JD Power rankings for enterprise internet customer satisfaction

Verizon Business said it placed first in customer satisfaction for business internet service in two JD Power segments, covering both large enterprise customers and medium-sized businesses. The company tied the result to rising expectations around reliability as data requirements increase in day-to-day operations.

The rankings address how business customers rate their internet service provider, with JD Power surveying customer experiences and satisfaction across the relevant service categories. Verizon Business said the outcomes show strong performance with customers who rely on connectivity for core business functions.

The announcement was carried in a report on Yahoo Finance dated Aug. 26, 2026. Verizon’s message in that coverage emphasized that modern workloads are putting more pressure on network performance, pointing to the growing amount of data organizations must move and manage to run applications and services.

While Verizon did not break out in the coverage any detailed methodology or scoring categories, the company’s claim is straightforward: it ranked No. 1 in JD Power’s “large enterprise” and “medium business” internet service satisfaction measures. Those two segments typically correspond to different customer needs and service footprints, from higher-volume enterprise environments to smaller businesses that still depend on managed or business-grade connectivity.

For Verizon, customer satisfaction scores matter because business internet accounts are often sticky when service performance is consistent, and churn can be influenced by perceived outages, repair responsiveness, and overall network experience. In telecom, where contracts can be multi-year and switching may involve planning and migration work, repeat customer confidence can be commercially valuable.

The broader sector context is that carriers are selling increasingly similar “always-on” connectivity, but customers evaluate them on practical outcomes, including whether services perform during peak usage and how quickly issues are addressed. That is why customer satisfaction surveys, even when they do not describe the engineering details behind service performance, can influence how buyers compare providers.

Still, what remains unclear from the publicly described coverage is the report year, the number of companies evaluated, and the specific sub-factors driving Verizon’s results in each segment. The item also does not provide Verizon’s exact competitive gap versus other providers, or whether any recent operational changes were cited by JD Power beyond the overall satisfaction outcome.

What to watch next is whether Verizon’s customers will translate the ranking into continued contract renewals and new business wins, and whether JD Power’s subsequent editions show sustained performance or volatility by segment. For other carriers, the result also sets a benchmark they are likely to address through service reliability initiatives and customer experience programs.