Salesforce (CRM)

The Apex Times

THE APEX TIMES

Salesforce signs definitive deal to acquire Fin, a customer-automation startup formerly known as Intercom

The CRM giant says the acquisition is intended to expand its push into “customer agents,” software that can handle support and sales conversations automatically. Terms including price were not disclosed in the reported announcement.

The Apex Times

THE APEX TIMES

Salesforce reaches deal to buy Fin, adding customer-support AI agents across channels

Salesforce will pay about $3.6 billion for Fin, formerly Intercom, to broaden its Agentforce push for autonomous customer service. The deal is expected to close in fiscal 2027’s fourth quarter.

The Apex Times

THE APEX TIMES

Salesforce rolls out a fundraising-focused Agentforce offering for nonprofits on its AgentExchange marketplace

The Cirrus Fundraising Agent joins Salesforce’s Agentforce push as the company’s shares trade below some analysts’ expectations, indicating continued emphasis on monetizing enterprise AI through partnerships and specialized use cases.

The Apex Times

THE APEX TIMES

Yahoo Finance highlights a bullish thesis on Salesforce, while details remain unclear

A Yahoo Finance market article points to a favorable stock view on Salesforce, Inc. (CRM) drawn from a Substack post, but the underlying argument is not fully detailed in the information available here.

The Apex Times

THE APEX TIMES

Salesforce shares attract “trending” attention, but the latest buzz offers few specifics

A recent Yahoo Finance-style market roundup highlights Salesforce (CRM) as a stock drawing increased retail interest, pointing readers to items they may want to examine before making decisions.

The Apex Times

THE APEX TIMES

Adobe’s Sharp Drop Turns the Spotlight on Enterprise AI Spending, Raising Questions for Salesforce

Investors punished Adobe after a reported beat-and-raise quarter, and the selloff is prompting a broader look at how quickly AI features are translating into sustainable demand for major enterprise software vendors, including Salesforce.

The Apex Times

THE APEX TIMES

CVS Health partners with Salesforce to deploy AI agents aimed at faster, more tailored call center support

The healthcare provider says it will use Salesforce’s Agentforce Health to improve the experience of members calling customer service and to assist roughly 1.5 million healthcare providers connected to its network.

The Apex Times

THE APEX TIMES

Salesforce begins new layoffs tied to AI and Marketing Cloud, underscoring a push toward usage-based software

The latest reduction in headcount at Salesforce (NYSE:CRM) is reaching at least 86 employees, according to reporting, with affected teams concentrated in California and abroad. The move comes as the CRM giant continues to reorganize around artificial intelligence products and a broader shift toward pricing and business models that scale with customer usage.